Smart Asbestos Solutions South East England

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07708 761540

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Privacy policy

This policy explains how Smart Asbestos Solution Limited ("we", "us") collects and uses personal information through this website and when you contact us by phone, email or WhatsApp.

Version 5. Last updated 18 October 2026.

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  • Environment Agency registered waste carrier
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Get a free quote Call 07708 761540

Who we are

Data controller
Smart Asbestos Solution Limited
Trading as
Smart Asbestos Solutions
Company number
10828133
Registered office
21 Lodge Lane, Grays, Essex RM17 5RY

Information we collect

  • Contact details: your name, phone number, email address and postcode.
  • Details of your enquiry: the service, timing and any message you provide.
  • Photographs you send us by WhatsApp or email.
  • The country of your internet connection, derived from your IP address when you submit the enquiry form.
  • Website usage data, as described under Cookies and analytics.

You do not have to provide this information, but we cannot respond to an enquiry without your contact details.

How we use it, and our lawful basis

Responding to your enquiry, quoting and carrying out the work
Steps taken at your request before entering into a contract, and performance of that contract.
Assessing photographs to identify materials and price the work
Our legitimate interests.
Preventing spam and misuse of the enquiry form
Our legitimate interests.
Keeping records required by law, such as waste and tax records
Legal obligation.
Analytics cookies
Your consent.
Cookies and analytics

Cookies and analytics

Analytics cookies are set only with your consent. You can change your choice at any time: open cookie preferences, or use Cookie preferences in the footer of every page.

We use PostHog, hosted in the EU, to understand how the website is used. If you accept analytics cookies, PostHog records how you use the website, including pages viewed, clicks, scrolling and mouse movement (heatmaps), whether the enquiry form was started or sent and which service you picked, the site you came from, your device and browser, and approximate location. It does not receive your name, contact details, postcode or message. Session replay is switched off, and your IP address is discarded after an approximate location is derived. If you have not made a choice, or you reject analytics cookies, PostHog receives only a cookieless visit count.

Cloudflare Turnstile protects the enquiry form against automated abuse. It loads when you open the enquiry form or start filling it in, and does not set a cookie on our domain.

Cookies and storage this site may set
NameWhere storedPurposeLifetimeSet by
sa_cookie_consent Cookie and localStorage Records your cookie choice Six months This site
ph_<project key>_posthog Cookie, localStorage and sessionStorage Analytics: distinguishes visits Cookie: six months from your last visit. Storage: until you withdraw consent or clear your browser PostHog, only if you accept
__ph_opt_in_out_<project key> localStorage Records whether analytics is on or off Until you change your choice or clear your browser PostHog
ph_<project key>_window_id and ph_<project key>_primary_window_exists sessionStorage Analytics: distinguishes browser tabs Until you close the tab PostHog, only if you accept

Who we share it with

  • Service providers who host this website, store enquiries and send email (Cloudflare and Resend) and provide analytics (PostHog), acting on our instructions. Cloudflare acts as an independent controller for Turnstile.
  • Google, which provides the typefaces this website loads and so receives your IP address.
  • WhatsApp (Meta), which carries messages and photographs you send us by WhatsApp under its own terms.
  • Licensed waste facilities, which receive the information required on the hazardous waste consignment note.
  • Regulators, law enforcement and other public authorities, where required by law.

PostHog Inc. is based in the United States. Any transfer of personal information outside the UK is protected by appropriate safeguards, such as the UK Addendum to the EU standard contractual clauses.

How long we keep it

Enquiries, including photographs, that do not lead to work
24 months.
Records of completed work, including waste consignment notes
As long as the law requires.
Invoices and accounting records
As long as tax law requires.
Form submissions identified as spam
30 days.
Analytics data
Up to 12 months.
Hosting logs
In line with our hosting provider's standard retention.

Your rights

  • 01

    Access

    Ask for a copy of the information we hold about you.

  • 02

    Correction

    Ask us to correct anything that is wrong.

  • 03

    Deletion

    Ask us to delete it, except where we are required by law to keep it.

  • 04

    Restriction and objection

    Ask us to stop using it, or object to our use of it based on legitimate interests.

  • 05

    Portability

    Ask for a copy in a portable format.

To exercise any of these rights, or to withdraw consent, contact us using the details above. Withdrawing consent does not affect processing carried out before you withdrew it. We will respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy. The version number and date at the top show when it last changed.

Get a free quote Call 07708 761540

Request a free quote

Free, no-obligation quotes. Enquiries are answered 7am to 7pm, seven days a week.

This form needs JavaScript to check you are not a robot, and it is not running. Call 07708 761540 or send a WhatsApp message and we will pick it up the same way.

Every field is required except Tell us what you have found.

So we know whether you are in our area.
Where it is in the building, and anything else we should know.

We only use your details to reply. Privacy policy

Cookie preferences

Essential cookies keep the site working, and the only one we store without asking is your cookie choice itself. Until you choose, and if you reject, PostHog counts visits with a privacy-preserving hash and sets no PostHog cookies. Full analytics (clicks, heatmaps and a lasting ID) runs only if you switch it on, and session replay is not used. Turnstile (the bot check on the enquiry form) loads when you open the enquiry form or start filling it in, not on every page.